This LQA 2020 checklist helps hotels evaluate fitness and recreation facilities and service delivery. It covers employee behavioral standards and guest engagement; gym design, air quality, cleanliness, lighting, layout, and state-of-the-art equipment; availability of classes, towels, water, wipes, headphones, fruit, Wi-Fi and clocks; pool and beach cleanliness, amenities and attendant service; tennis and squash court upkeep; steam, sauna and jacuzzi safety and maintenance; and well-equipped changing rooms with showers, lockers, toiletries and grooming essentials.
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