This hotel operations checklist based on EHI-OM AM Evalpac helps managers audit key processes across the property. It covers room sales accuracy, payment handling, no-show management, complimentary and house-use approvals, deductions and refunds, room reconciliation, treasury controls, cash shifts and deposits, and daily bank deposits. It also guides purchasing and stock control, minibar sales tracking, and hotel key management. Compliance items include hotel licenses, guest registration records, immigration reporting, taxes, and annual fire drill documentation. Maintenance tasks include vendor service schedules for elevators, pest control, pumps, fire alarm systems, and laundry equipment, plus monthly PM reporting and tool inventory control.
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