Walk the Walk Coffee Shop Audit Checklist

This Walk the Walk audit checklist helps coffee shops assess store standards and service. It covers exterior presentation including awnings, signage, windows, furniture, and pavement; process and standards such as H and S log book, bar files, and uniform; internal cleanliness for floors, tables, lighting, temperature, vents, and back of house organization; six steps of service including greet, serve, upsell, stamp and pay, sugar station, and thank you; speed of service and queue management; barista priorities including customer focus, clean and clear, wash up, and restock; drink and food quality checks; marketing and merchandising for remote fridges, cake fridges, pastry racks, and POS; and toilet checks. Includes a WOW section to recognize standout team members.