This Club Lounge Service Audit checklist helps hospitality teams assess concierge conduct, guest welcome and farewell, and on-stage behavior across hotel club lounges. It covers hours of operation, offering welcome beverages, check-in and checkout support, escorting guests, and knowledge of hotel services and area attractions. The audit evaluates anticipatory service, ownership of guest requests, alternatives for special requests, and delivery of personalized service. Facilities criteria include Wi-Fi availability, computers for guest use, fresh floral arrangements, varied seating, background music, and current reading materials. Complimentary services such as copying, scanning, pressing, and printing are included, along with a weekly experiential event and designated quiet sections for calls. Cleanliness and condition checks span walls, floors, furniture, and decor, ensuring a consistent, guest-positive experience.
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