Use this BVLG hotel transport checklist to assess guest pickup and drop off service quality. It guides staff to verify signage and name display, offer luggage and door assistance, confirm journey time, provide water in glass or eco friendly containers, promote local or filtered water, make sanitizer available, offer chargers and in car Wi Fi, ensure kerbside greeting and seamless check in at the hotel, check music volume and cabin temperature, practice safe driving and hands free calling, and close interactions with a sincere farewell. Ideal for hotel transport teams to standardize service and track corrective actions.
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