Template

BVLG Hotel Check-In Checklist

by Sebastian Armentano, from the Community

This BVLG hotel check-in checklist helps front desk teams deliver a smooth arrival experience. It covers timely acknowledgment, paperless check-in where allowed, and completing registration within defined timeframes. It reconfirms room type, special requests, and departure dates, and verifies room readiness. If rooms aren’t ready, it prompts offering facilities and clear ETAs. It includes orientation to key amenities, porterage, escorting or directions to the room, and a courteous farewell to ensure a consistent, guest-focused standard.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Reception Check-In Audit Checklist
This hotel reception check-in audit checklist helps front office teams evaluate and improve guest arrival experiences. It covers greeting and queue acknowledgment, reconfirming bookings and special requests, ensuring room readiness by the advertised time, and offering interim access to facilities when rooms are not ready. The checklist includes guest orientation to key hotel amenities, porterage arrangements, escorts or clear directions to rooms, and a courteous farewell. It also assesses staff presentation and name badges, clear communication, natural and friendly interactions, appropriate use of guest names, confidence and product knowledge, anticipatory service, personalization, seamless teamwork, active listening, professional posture, and empathy in challenging situations.
by Mona Sayfieva, from the Community
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Template
Reception Check-In Audit Checklist
This Reception Check-In Audit Checklist helps hotel front office teams deliver consistent, high-quality guest arrivals. It covers queue management, reconfirming reservations and special requests, room readiness, offering facilities if rooms aren’t ready, and orienting first-time guests. It also checks porterage, escorting to rooms or giving clear directions, and delivering sincere farewells. Employee standards include grooming, clear communication, use of guest names, confidence, product knowledge of hotel facilities, anticipatory service, problem solving, personalization, teamwork, attentive listening, professional demeanor, and empathy in challenging interactions.
by Mona Sayfieva, from the Community
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Template
LQA Reception Check-In Audit Template
Use this LQA Reception Check-In audit template to review hotel front desk performance and guest experience. The checklist covers queue acknowledgment, check-in timing, reconfirming room details and requests, room readiness, facility orientation, porterage, and escorting to rooms. It also evaluates employee behavior and emotional intelligence, including grooming, clear communication, attentiveness, personalization, and problem resolution. Capture notes and rate compliance to drive consistent, professional service.
by Richard Tucker, from the Community
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Template
Hotel Check-in Form Template
This hotel check in form helps front desk teams deliver a fast, consistent, and compliant arrival experience. Capture essential guest information including name, contact details, address, room assignment, booking name, check in and check out dates, and payment method. The template includes guest acknowledgement of terms and conditions with signature, plus a check out confirmation section for staff to verify room condition and items. Use it to standardize processes, reduce errors, and keep accurate records across your hotel operations.
by Busisiwe Mkhwane, from the Community
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BVLG Hotel Check-In Checklist

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