Template

LQA Reception Check-In Audit Template

by Richard Tucker, from the Community

Use this LQA Reception Check-In audit template to review hotel front desk performance and guest experience. The checklist covers queue acknowledgment, check-in timing, reconfirming room details and requests, room readiness, facility orientation, porterage, and escorting to rooms. It also evaluates employee behavior and emotional intelligence, including grooming, clear communication, attentiveness, personalization, and problem resolution. Capture notes and rate compliance to drive consistent, professional service.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
LQA Audit Hotel Reception Check In
This LQA reception check-in audit checklist helps hotel teams evaluate front desk performance across efficiency, service quality, and emotional intelligence. Assess queue acknowledgement, check-in duration, room readiness, reconfirmation of details, and offers of assistance such as porterage and hotel orientation. Review behaviors including use of guest names, attentive listening, confidence, seamless teamwork, and empathy in challenging moments to deliver a smooth, guest-focused arrival.
by Rachit Verma, from the Community
Downloads: 20+
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Template
Reception Check-In Audit Checklist
This Reception Check-In Audit Checklist helps hotel front office teams deliver consistent, high-quality guest arrivals. It covers queue management, reconfirming reservations and special requests, room readiness, offering facilities if rooms aren’t ready, and orienting first-time guests. It also checks porterage, escorting to rooms or giving clear directions, and delivering sincere farewells. Employee standards include grooming, clear communication, use of guest names, confidence, product knowledge of hotel facilities, anticipatory service, problem solving, personalization, teamwork, attentive listening, professional demeanor, and empathy in challenging interactions.
by Mona Sayfieva, from the Community
Downloads: 0
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Template
Hotel Reception Check-In Audit Checklist
This hotel reception check-in audit checklist helps front office teams evaluate and improve guest arrival experiences. It covers greeting and queue acknowledgment, reconfirming bookings and special requests, ensuring room readiness by the advertised time, and offering interim access to facilities when rooms are not ready. The checklist includes guest orientation to key hotel amenities, porterage arrangements, escorts or clear directions to rooms, and a courteous farewell. It also assesses staff presentation and name badges, clear communication, natural and friendly interactions, appropriate use of guest names, confidence and product knowledge, anticipatory service, personalization, seamless teamwork, active listening, professional posture, and empathy in challenging situations.
by Mona Sayfieva, from the Community
Downloads: 0
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Template
LQA AUDIT Reception Check Out
Reception Check Out
by Marion te Winkel, from the Community
Downloads: 50+
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LQA Audit Hotel Reception Check In

This LQA reception check-in audit checklist helps hotel teams evaluate front desk performance across efficiency, service quality, and emotional intelligence. Assess queue acknowledgement, check-in duration, room readiness, reconfirmation of details, and offers of assistance such as porterage and hotel orientation. Review behaviors including use of guest names, attentive listening, confidence, seamless teamwork, and empathy in challenging moments to deliver a smooth, guest-focused arrival.

by Rachit Verma, from the Community

20+

Get

Template

Reception Check-In Audit Checklist

This Reception Check-In Audit Checklist helps hotel front office teams deliver consistent, high-quality guest arrivals. It covers queue management, reconfirming reservations and special requests, room readiness, offering facilities if rooms aren’t ready, and orienting first-time guests. It also checks porterage, escorting to rooms or giving clear directions, and delivering sincere farewells. Employee standards include grooming, clear communication, use of guest names, confidence, product knowledge of hotel facilities, anticipatory service, problem solving, personalization, teamwork, attentive listening, professional demeanor, and empathy in challenging interactions.

by Mona Sayfieva, from the Community

Get

Template

Hotel Reception Check-In Audit Checklist

This hotel reception check-in audit checklist helps front office teams evaluate and improve guest arrival experiences. It covers greeting and queue acknowledgment, reconfirming bookings and special requests, ensuring room readiness by the advertised time, and offering interim access to facilities when rooms are not ready. The checklist includes guest orientation to key hotel amenities, porterage arrangements, escorts or clear directions to rooms, and a courteous farewell. It also assesses staff presentation and name badges, clear communication, natural and friendly interactions, appropriate use of guest names, confidence and product knowledge, anticipatory service, personalization, seamless teamwork, active listening, professional posture, and empathy in challenging situations.

by Mona Sayfieva, from the Community

Get

Template

LQA AUDIT Reception Check Out

Reception Check Out

by Marion te Winkel, from the Community

50+

Get

LQA Reception Check-In Audit Template

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