Template

Order Taker Evaluation Checklist

by Cindi Griffin, from the Community

10+

Use this order taker evaluation checklist to assess carhop performance at drive-in restaurants. It covers guest greeting and eye contact, name introduction, reading back the order, stating the total, providing receipts, offering condiments, and thanking the guest. Score presentation and tray setup, accuracy checks, and clear instructions for pressing the red button for further needs. Includes prompts for bumper checks, verifying bag and order accuracy, and handling incorrect items professionally. Ideal for training, competitions, and ongoing QSR service audits.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Carhop Order Taker Evaluation Checklist
This carhop order taker evaluation checklist helps drive-in restaurant teams assess service quality at the car, from first impression to order handoff. Score key behaviors including smiling, eye contact, greeting and name introduction, order readback, stating the total, providing a receipt, and reminding guests how to request help. Verify bag presentation and logo orientation, bumper checks, and order accuracy, with guidance for corrective action and guest recovery if issues occur. Ideal for QSR training, audits, and competitions.
by Cindi Griffin, from the Community
Downloads: 10+
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Template
Order Taker Evaluation - Outside Carhop (BOTC Finals)
This checklist supports evaluating outside carhop order takers in a drive-in or quick service setting. It covers greeting and eye contact, introduction by name, order read-back and cost, offering receipts and condiments, thanking the guest, and giving clear next-step instructions such as pressing the red button if anything else is needed. It also prompts bumper checks, organized tray and branded bag presentation, bag inspection for accuracy, and how issues are handled if the order is incorrect. Use it for training, audits, and service competitions.
by Cindi Griffin, from the Community
Downloads: 10+
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Template
Carhop Service and Order Taker Evaluation
This template supports quick service restaurant teams in evaluating carhop and order taker performance at drive-ins. It covers guest greeting and etiquette, order read-back, cost statement and receipt, condiment offers, thanking the guest, red button instructions, bumper checks, and order accuracy. Use it to assess tray organization, bag presentation, service recovery when issues arise, and overall guest experience quality during outside carhop delivery.
by Cindi Griffin, from the Community
Downloads: 10+
Get
Template
Outside Carhop Judge Checklist
This outside carhop judge checklist helps assess quick service restaurant performance, focusing on tray organization and bag presentation, smiling and eye contact, warm greeting and name introduction, accurate order read-back, stating the order cost, providing a receipt, thanking the guest, and giving follow-up instructions. It also covers bumper checks, bag inspections for order accuracy, and how issues are handled when items are incorrect.
by Cindi Griffin, from the Community
Downloads: 20+
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Order Taker Evaluation Checklist

About author

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