This balanced scorecard template helps hotel teams measure performance across four pillars: safety, financial achievements, customer service excellence, and people development. Track WHS culture, toolbox training, injury frequency, hazard identification, and a quarterly maintenance program. Monitor financial KPIs such as budgeted GOP and fortnightly results. Drive quality with room and public area inspections, maintaining benchmark scores above 80 percent, and support contract retention and client satisfaction. Build a high performing culture through onboarding, training, succession planning, payroll compliance, and recruitment best practices.
With SafetyCulture you can
With SafetyCulture you can
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.