This balanced scorecard template helps hotel teams measure performance across four pillars: safety, financial achievements, customer service excellence, and people development. Track WHS culture, toolbox training, injury frequency, hazard identification, and a quarterly maintenance program. Monitor financial KPIs such as budgeted GOP and fortnightly results. Drive quality with room and public area inspections, maintaining benchmark scores above 80 percent, and support contract retention and client satisfaction. Build a high performing culture through onboarding, training, succession planning, payroll compliance, and recruitment best practices.
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