Amari Kuala Lumpur Brand Standards Audit Q4 2024
by Amari Kuala Lumpur Ecocity, from the Community
Conduct a comprehensive brand standards audit for Amari Kuala Lumpur aligned with ONYX Hospitality requirements. This checklist covers the entire guest journey and property operations, including airport transfer, arrival and check-in, rooming and luggage service, guestroom cleanliness and FF&E, linens and bedding, connectivity and guest services directory, minibar and in-room amenities, bathroom upkeep, F&B service standards and breakfast buffet, outlets and bars, in-room dining, executive lounge, leisure facilities such as pool, fitness, sauna and kids club, meeting spaces and public areas, as well as back-of-house practices for front office, housekeeping, kitchen hygiene, storage, chemicals and safety. Capture time-stamped evidence, score compliance, and monitor service behaviors to meet the 83 percent brand compliance target.
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