Alamo Drafthouse FOH OER 2019 Checklist

This Alamo Drafthouse Front-of-House Operational Excellence Review is a comprehensive checklist for dine-in cinema venues. It covers exterior upkeep, lobby and concierge standards, restroom cleanliness, and full bar facility and operational checks including sanitation, temperatures, dating and rotation, and equipment calibration. Theater facility, operations, and presentation are assessed for seating, lighting, audio, masking, and guest service timing. Additional sections include mezzanine and storage, PCI compliance, manager licenses and regulatory postings, health and safety scores, staff certifications, daily shift practices, guest management, and training systems with performance targets such as NPS. Use this template to ensure consistent guest experience, compliance, and service quality across venues.