Template

Hotel Operations Audit Checklist (Master 360)

by Kristine Harmon, from the Community

Master 360 is a comprehensive hotel operations audit checklist designed for property leaders to assess performance and compliance across every department. Evaluate Sales and Revenue practices (RevMax readiness, forecasting, RevPAR and conversion), Front Office service and night audit controls, Housekeeping quality and labor metrics, Engineering and preventive maintenance, Property Walk standards, F&B safety and profitability, and brand audit readiness. Track guest feedback response SLAs (Revinate, TripAdvisor), training compliance, SOP adherence, P&L targets and labor costs, plus detailed room inspections. Use this template to drive consistency, accountability, and continuous improvement at your hotel.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Operations Audit Checklist
This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.
by Hein Grobler, from the Community
Downloads: 10+
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NewcrestImage Trendsetter GM Checklist
This hotel GM trendsetter checklist helps leaders review performance and operations across the property. Audit STAR and market share, revenue, P&L, RevPAR, GOP, room expenses, and labor. Evaluate F&B revenue, expenses, brand standards, and catering. Verify accounting controls, deposits, AR aging, bank logs, and night audit compliance. Review sales and ecommerce execution, TripAdvisor responses, sellout efficiency, conversion rate, and lead generation. Track guest satisfaction (GSS), associate satisfaction, QA readiness, property walks, maintenance PM schedules, and action plans. Use this tool to drive accountability, forecast accuracy, and continuous improvement across departments.
by Residence Inn Texarkana, from the Community
Downloads: 10+
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Template
Residence Inn Hotel Operations Audit Checklist
This comprehensive hotel operations audit checklist is designed for Residence Inn properties to standardize monthly reviews across departments. It covers top performance metrics, revenue and forecasting accuracy, guest satisfaction, and compliance. Sections include sales and marketing actions, food and beverage controls, front office processes, facilities and property walks, housekeeping, pool and laundry standards, business center and market shop, and safety checks. It also guides leaders on guest reviews, response targets, team training, recognition programs, and community engagement, helping managers track progress and improve hotel performance.
by Residence Inn Tyler, from the Community
Downloads: 10+
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Template
The Capital Hotel Operations Audit
This hotel operations audit helps managers and teams evaluate performance across key departments, including brand standards, people and training, general operations, restaurant, kitchen, banqueting, housekeeping and rooms, maintenance, front office and guest relations, and profit controls. Use it to verify cleanliness, safety, service quality, and compliance, capture evidence, assign actions, and drive continuous improvement to enhance guest satisfaction and operational efficiency.
by Hein Grobler, from the Community
Downloads: 10+
Get

Hotel Operations Audit Checklist (Master 360)

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