Template

2018 Ritz-Carlton Guest Relations Pre-Arrival and Arrival

by Victoria Raeburn, from the Community

20+

This checklist supports hotel teams in managing guest relations before and upon arrival. It outlines standards for sending accurate, personalized pre-arrival emails at least three days in advance, providing quick responses to inquiries, and delivering an informative arrival escort. Staff are guided to highlight relevant facilities, indicate emergency exits, and ensure courteous elevator and room entry etiquette, helping deliver a smooth, on-brand Ritz-Carlton experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

Ritz-Carlton Front Office Check-In Standards

This checklist outlines Ritz-Carlton front office check-in standards to deliver a warm, efficient, and branded arrival. It covers guest acknowledgment, situational greetings, use of guest names, verification of stay details, room type confirmation, upsell offers, rewards enrollment, and discreet key handling. It includes guidance for special requests, paperless registration, club level explanations and amenities, and timing goals to minimize wait. The checklist also addresses Ritz-Kids engagement, escort introductions, luggage assistance, and a professional closing to ensure a consistent, luxury guest experience.

by Victoria Raeburn, from the Community

30+

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Template

Arrival Report

Use this arrival report to capture all hotel guests' information before arrival at your hotel at any given time.

by SafetyCulture

20+

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Template

Arrival Report Template

Arrival report templates help hoteliers prepare the hotel and staff for the arrival of guests. Use this arrival report template to record a guest's contact details, reservation information, and special instructions if any. Use SafetyCulture to electronically submit arrival reports for ease of transaction.

by SafetyCulture

20+

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Template

The Ritz-Carlton BSA 2018

BSA Audit for The Ritz-Carlton Properties

by Constance Ebanks, from the Community

60+

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Template

Guest Arrival Services Checklist

Use this template for inspecting the guest arrival services offered.

by SafetyCulture

50+

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Template

Bell Arrival Phase Audit

This Bell Arrival Phase audit focuses on the guest arrival experience managed by hotel bell staff. It guides teams through warm greetings, professional appearance, elevator etiquette, and an informative lobby orientation. The checklist covers secure and timely luggage handling, rooming procedures, and demonstrating key in-room features such as Wi‑Fi, dining, and amenities. It promotes anticipatory service, personalized interactions, and effective problem resolution, ensuring guest satisfaction and consistent service standards across hotel operations.

by Orion Pritchett, from the Community

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