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Hotel Check-In Process Checklist

by Christie Lumsden, from the Community

Downloads: 10+
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This hotel check-in process checklist helps reception teams deliver a consistent, guest-focused arrival experience. It covers greeting and using the guest’s name, confirming reservations, collecting complete contact details, and obtaining payment or card security. It prompts upselling breakfast, sharing local guidance for Edinburgh, offering maps and discounts, and recommending G1 venues. It includes giving clear room directions, issuing keys with electricity instructions, providing WiFi details, and confirming checkout time with optional late checkout. It reminds staff to offer luggage help, highlight reception amenities, introduce themselves, confirm 24-hour support, and enter registration data into the Opera PMS, ensuring a smooth, professional check-in.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.