Template

Hotel 7 Day Call Tracker Checklist

by Rachel Duff, from the Community

20+

This 7 day hotel call tracker helps reception teams deliver consistent pre arrival outreach. It guides agents to greet guests by name, introduce themselves, confirm booking details, discuss breakfast options, share local events and attractions, offer dinner reservations, and provide travel or parking information. The checklist also covers closing the call positively, collecting an email for follow up, adding alerts or profile notes, and sending timely confirmation emails.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel FOH Wake-Up Call Checklist
Ensure consistent hotel wake-up call service with a step-by-step FOH checklist and call script. Operators greet guests by name, confirm day, time, last name, and room number, and reconfirm details before ending the call. Offer follow-up calls, share relevant information such as weather or activity suggestions, and document the request. Includes service standards: 24/7 availability, answer within three rings, calls made within five minutes of the requested time, and live, friendly messaging.
by Jonathan S. G., from the Community
Downloads: 20+
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Template
Hotel Check-In Process Checklist
This hotel check-in process checklist helps reception teams deliver a consistent, guest-focused arrival experience. It covers greeting and using the guest’s name, confirming reservations, collecting complete contact details, and obtaining payment or card security. It prompts upselling breakfast, sharing local guidance for Edinburgh, offering maps and discounts, and recommending G1 venues. It includes giving clear room directions, issuing keys with electricity instructions, providing WiFi details, and confirming checkout time with optional late checkout. It reminds staff to offer luggage help, highlight reception amenities, introduce themselves, confirm 24-hour support, and enter registration data into the Opera PMS, ensuring a smooth, professional check-in.
by Christie Lumsden, from the Community
Downloads: 10+
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Template
After Hours Call-Out Report
Use this after-hours call-out report to document urgent incidents handled by council officers. Capture officer and supervisor names, call received and call-out times, caller details, and the type of call-out such as dog attacks, roaming stock, aggressive dogs, dangerous or hazardous situations, and other issues. Record the location, officer notes, CRM number (if known), and the time the call-out was completed. This template supports consistent reporting, accountability, and faster follow-up across local government teams and field operations.
by Ken Maroney, from the Community
Downloads: 0
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Template
Reservations Call Quality Checklist
Use this reservations quality checklist to audit hotel and restaurant booking calls end to end. Items cover phone etiquette, warm greetings and farewells, using the guest name, effective questioning, rate quoting and inclusions, upselling to rooms or suites, fees and policies, confirmations, pre-arrival emails, follow-ups within 24 hours, and overall service experience.
by Rizwan Ahmed, from the Community
Downloads: 10+
Get

Hotel FOH Wake-Up Call Checklist

Ensure consistent hotel wake-up call service with a step-by-step FOH checklist and call script. Operators greet guests by name, confirm day, time, last name, and room number, and reconfirm details before ending the call. Offer follow-up calls, share relevant information such as weather or activity suggestions, and document the request. Includes service standards: 24/7 availability, answer within three rings, calls made within five minutes of the requested time, and live, friendly messaging.

by Jonathan S. G., from the Community

20+

Get

Template

Hotel Check-In Process Checklist

This hotel check-in process checklist helps reception teams deliver a consistent, guest-focused arrival experience. It covers greeting and using the guest’s name, confirming reservations, collecting complete contact details, and obtaining payment or card security. It prompts upselling breakfast, sharing local guidance for Edinburgh, offering maps and discounts, and recommending G1 venues. It includes giving clear room directions, issuing keys with electricity instructions, providing WiFi details, and confirming checkout time with optional late checkout. It reminds staff to offer luggage help, highlight reception amenities, introduce themselves, confirm 24-hour support, and enter registration data into the Opera PMS, ensuring a smooth, professional check-in.

by Christie Lumsden, from the Community

10+

Get

Template

After Hours Call-Out Report

Use this after-hours call-out report to document urgent incidents handled by council officers. Capture officer and supervisor names, call received and call-out times, caller details, and the type of call-out such as dog attacks, roaming stock, aggressive dogs, dangerous or hazardous situations, and other issues. Record the location, officer notes, CRM number (if known), and the time the call-out was completed. This template supports consistent reporting, accountability, and faster follow-up across local government teams and field operations.

by Ken Maroney, from the Community

Get

Template

Reservations Call Quality Checklist

Use this reservations quality checklist to audit hotel and restaurant booking calls end to end. Items cover phone etiquette, warm greetings and farewells, using the guest name, effective questioning, rate quoting and inclusions, upselling to rooms or suites, fees and policies, confirmations, pre-arrival emails, follow-ups within 24 hours, and overall service experience.

by Rizwan Ahmed, from the Community

10+

Get

Hotel 7 Day Call Tracker Checklist

About author

You might also like

Hotel FOH Wake-Up Call Checklist

Hotel Check-In Process Checklist

After Hours Call-Out Report

Reservations Call Quality Checklist

You might also like

Hotel FOH Wake-Up Call Checklist

Hotel Check-In Process Checklist

After Hours Call-Out Report

Reservations Call Quality Checklist