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Use this template to check how PHI and other information is generally handled in your institution. Use this for regular internal audits and to reinforce best practices and call out gaps.
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Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.
Use this risk assessment template to determine what threats and vulnerabilities currently exist in your institution that can put PHI at risk.
Use this digitized checklist to determine how compliant is your institution with HIPAA provisions. Information Security Officers can use this as a guide to check the following: Administrative Safeguards currently in place, Physical Safeguards implemented, Technical Safeguards being used.
Use this General Call Center Quality Assurance Form to help evaluate calls and observe if representatives followed standard call protocols. This will help check if call representatives understand customer concern and offer the most appropriate solution. The form also covers the end call behavior of call representatives. Conclude the evaluation by providing observation and recommendation on how representatives can improve the quality of service. Use SafetyCulture to generate and capture data report and compare trends of failed responses through Analytics. You can also limit the editing permissions of your SafetyCulture users to make sure the QA templates are standard across the board.
This Comprehensive Call Center Quality Monitoring template offers a more detailed assessment of employee call interaction with customers. Begin with the evaluation of how the call began, observe representative's problem-solving methods, call etiquette, and script compliance. Note other observations and provide recommendations. SafetyCulture templates are fully customizable to suit your QA needs. Secure collected data via SafetyCulture's cloud-based storage.
