Conduct a yearly NCCP compliance audit with this 1300WHATLOAN checklist designed for Australian credit providers and mortgage brokers. Review licence conditions, AFSL requirements, responsible lending processes, disclosure and advertising rules, AML/CTF procedures, and financial resource obligations. Track credit representative appointments, PI insurance, trust account audits, ASIC reporting, and dispute management via IDR and EDR schemes. Verify training and background checks, record retention, IT backups and contingency plans, privacy policy, conflicts of interest, and supplier due diligence.
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