Suppliers Due Diligence - Claims

This supplier due diligence checklist focuses on insurance claims and regulatory compliance for Australian financial services. It helps assess documented claims processes aligned to the General Insurance Code of Practice, quality assurance, and fraud and anti-money laundering controls. It includes checks for vulnerable customer handling, complaints and IDR reporting to ASIC, and outsourcing governance. The template verifies AFS Licence status and obligations, conflicts of interest, and records management. It reviews information security frameworks, control testing, cyber incident notification to the Australian Cyber Security Centre, user access reviews, and segregation of duties. Business resilience sections cover BIA, BCP, IT service continuity, and disaster recovery. Additional sections address staff training and competence, incident management and AFCA notices, privacy governance and designated officer, and modern slavery risk management.