Template

Energy Queensland Customer Service Works Audit Checklist

by Matthew Wilson, from the Community

This live audit checklist supports field teams delivering Energy Queensland customer service works. It helps supervisors and operators verify job briefing and role clarity, manage worksite hazards, and maintain a safe work environment. It covers PPE, tools and vehicle readiness; environmental management including asbestos handling and biosecurity; document and record management for forms, metering worksheets and data entry; testing for electrical connections; site management and reinstatement; and service delivery standards including outage notifications, customer care and response times. Use it to standardize inspections, ensure compliance with WCS57 requirements, and improve safety, quality, and customer outcomes.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
WCS57A Customer Installations Audit Checklist
This WCS57A customer installations audit checklist supports utility field crews servicing Energy Queensland customers. It covers job briefing, hazard management, safe work on or near energised networks, PPE and vehicle readiness, environmental controls, traffic management, documentation, and site reinstatement. Specific items address reconnections and disconnections, metering work, DNSP equipment, outage notifications, and customer care standards. Use it to verify compliance, record findings, and maintain service quality.
by Matthew Wilson, from the Community
Downloads: 0
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This service engineers site inspection checklist helps field technicians and supervisors assess safety and compliance on customer sites and plant rooms. It covers PPE, working at height (ladders, towers, MEWPs, harness use), plant and access conditions, electrical safety and lockout, hot works and permits, gas works competency and documentation, lifting equipment and barriers, COSHH and hazardous substance controls, housekeeping and storage (including cylinders), welfare facilities, reporting of incidents and near misses, asbestos awareness, and vehicle readiness. Use it to standardize inspections, capture evidence, and ensure hazards are identified and controlled before and during maintenance tasks.
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Use this Customer Care Risk Assessment checklist to evaluate job readiness before customer site visits. Verify the presence of a current generic risk assessment, confirm scope coverage, identify hazards, and ensure PPE and equipment suitability. Check CoSHH data sheets, confirm worker training and competence, and document emergency provisions such as first aid. Capture comments, signatures, dates, and locations to maintain compliance and traceability for field service and post-build customer care tasks.
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RTC Electrical Customer Service Audit
This RTC Electrical Customer Service Audit template helps field teams evaluate and maintain high customer service standards across sites. Use it to capture client and site information, record personnel involved, note TOW numbers and addresses, and assess staff interactions and service quality. The checklist supports consistent service delivery, enables performance reviews, and highlights areas for improvement. Intended as a starting point, it should be adapted to fit your company policies and local requirements.
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Energy Queensland Customer Service Works Audit Checklist

About author

You might also like

WCS57A Customer Installations Audit Checklist

Service Engineers Site Inspection Checklist

Customer Care Risk Assessment Checklist

RTC Electrical Customer Service Audit

You might also like

WCS57A Customer Installations Audit Checklist

Service Engineers Site Inspection Checklist

Customer Care Risk Assessment Checklist

RTC Electrical Customer Service Audit