Template

HSE and Customer Experience Inspection - Dealer Sites

by Tahir Jamil, from the Community

This comprehensive checklist helps fuel dealer and service station teams assess health, safety and environmental controls alongside customer experience. Sections cover forecourt safety, emergency response readiness, decantation procedures and earthing, electrical safety, cash handling security, CCTV and guarding, and PPE compliance. It also reviews retail amenities including tuck shop, car wash, oil change and tyre services, plus cleanliness, branding, lighting and dispenser condition. Customer facilities such as toilets and landscaping are inspected, with documentation checks on daily logs and wet stock. Includes prompts for photos, staff observations and feedback.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
HSE and Customer Experience Audit
Audit template for fuel stations combining HSE compliance and customer experience checks. Sections include forecourt safety, emergency response, decantation controls, electrical safety, cash handling, security and CCTV, and non-fuel retail areas like tuck shop, car wash, oil change, and tyre shop. Evaluate staff PPE, training, and service standards, signage, cleanliness, lighting, equipment condition, and toilet facilities. Capture photos, verify documentation, and record observations to ensure safe operations and a consistent, high-quality customer experience.
by Tahir J. Butt, from the Community
Downloads: 0
Get
Template
HSE and Customer Experience Audit for Dealer Sites
This comprehensive checklist helps fuel dealer sites evaluate Health, Safety, and Environment compliance alongside customer experience. It covers forecourt safety, emergency response readiness, fuel decantation controls and earthing, electrical safety, fire protection equipment, cash handling, CCTV coverage, and site security. Retail touchpoints such as canopy branding, cleanliness, staff uniforms and greetings, price displays, NFR areas, and customer toilets are included. Use it to document issues, upload photos, capture staff feedback, and ensure standards are consistently met.
by Tahir Jamil, from the Community
Downloads: 0
Get
Template
HSE and Customer Experience Inspection
Use this comprehensive template to inspect health, safety, and customer experience across fuel stations. Assess forecourt cleanliness, signage, dispensers, nozzle condition, staff appearance and greetings, and canopy branding. Verify emergency preparedness including plans, contact numbers, first aid, and ESD buttons. Audit decantation controls such as earthing, spill containment, PPE, equipment, and lighting. Check electrical safety, cash handling, CCTV coverage and backups. Review tuck shop, car wash, oil change, and tyre shop standards, as well as toilets and overall site presentation.
by Tahir Jamil, from the Community
Downloads: 0
Get
Template
HSE and Customer Experience Inspection for Dealer Sites
This HSE and customer experience inspection template is designed for petrol dealer sites and forecourts. It guides site managers and auditors through checks on safety signage, fire extinguishers, fuel dispensers, emergency response plans, ESD buttons, first aid readiness, decantation controls, earthing, and PPE. It also covers electrical and cash safety, CCTV coverage and backups, and security staffing. Customer experience sections review cleanliness, canopy and pylon branding, lighting, staff uniforms and service, wiper buckets, and retail NFR areas. Toilets and documentation, including the Green Book, are verified, with space for observations and staff feedback.
by Tahir Jamil, from the Community
Downloads: 0
Get

HSE and Customer Experience Inspection - Dealer Sites

About author

You might also like

HSE and Customer Experience Audit

HSE and Customer Experience Audit for Dealer Sites