Scottish Schools Customer Satisfaction Survey
by Gemma Geddes, from the Community
Use this bi-monthly survey to measure satisfaction with core services across Scottish schools. Capture ratings and comments for janitorial and portering, cleaning, building maintenance, fire and security planning, utilities and energy management, grounds upkeep, waste, pest control, helpdesk, and catering. Operations managers must collect a comment for any score below 7. Includes date and signature fields for clear accountability.
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