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In the lesson you will learn what a persona is and why they are important to the interaction design process.
What is design thinking, and what does it have to do with culture, context, and British Railway? Learn more in this course.
This general process documentation template contains helpful instructions on what to put for each item to guide managers in documenting the process. With this template, you can do the following and more: (1) Define the process, project objective, process documentation goal, and focus areas, (2) Identify key stakeholders, assign their responsibilities, and get their contact numbers, (3) Describe process boundaries and list activities included in the process scope, (4) Add a visual aid to each process step and determine process inputs and outputs, and (5) Come up with a revision schedule before completing the process documentation.
This business process documentation template helps managers comprehensively record the outline of a business process from beginning to end. Managers can add photos, notes, and actions to each template item. They can also do the following: (1) Specify the process owner or the person responsible for overseeing the process, (2) Add multiple process roles which include the person's title, name, and responsibility, (3) Determine the what, who, when, and how of each process step and include photos, and (4) Identify how exceptions will be detected, managed, and controlled or prevented.
Use this APQP checklist to ensure the performance of Process FMEA, key process characteristics, pre-launch control plans, process capability estimates, operator process instructions, packaging and shipping design, and supplier process sign-offs. Gather the electronic signatures of APQP personnel to authenticate all deliverables.
