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Published 31 Jul 2023
SafetyCulture is one of the most comprehensive incident report software solutions available. This multi-purpose platform helps streamline reporting and managing incidents in various industries, ensuring businesses can effectively address safety concerns and maintain a secure working environment. It has a user-friendly interface that is intuitive and easy to navigate, allowing users to quickly create and submit incident reports. It's vital in high-pressure situations where time is of the essence, as it enables users to document incidents accurately and efficiently.
ProProfs Help Desk improves support by allowing staff and customers to report incidents through various channels. These include email, live chat, web forms, and the help center. The software automatically assigns tickets to the appropriate agents for immediate action. It also enables team collaboration through private notes and assigning incidents to relevant teams. Additionally, canned responses are available for quick replies.
Free version: None
Pricing: Starts at $20/user/month (billed annually, with a 15-day free trial)
Platforms supported: Web, Android, and iOS
PagerDuty helps you resolve critical incidents faster and prevent them from happening again. You can keep key stakeholders informed about major incidents in real time. It also empowers different departments to collaborate and respond proactively. Users can create a timeline of activities and investigate to understand the root cause. It fosters a business culture of continuous progress and improvement.
Free version: Yes, up to 5 users
Pricing: Starts at $21/user/month (billed annually, with a 14-day free trial)
Opsgenie provides a complete view of incidents and their impact on business services. This tool allows users to send alerts, create status pages, and identify potential causes quickly. Furthermore, it helps connect alerts with affected business services, enabling comprehension of which teams need to take action and who needs updates while resolving incidents.
Pricing: Starts at $9/user/month (billed annually, with a 14-day free trial)
Freshservice offers various channels for end-users to contact support, such as live chat, email, self-service knowledge base, mobile app, chatbot, feedback widgets, or walk-ups. A ticket prioritization system will ensure that critical incidents don't go unnoticed. At the same time, the reporting dashboard provides ticket visibility and allows users to track their progress.
Pricing: Starter plan starts at $19/user/month (billed annually, with a 21-day free trial)
ManageEngine ServiceDesk Plus can track incidents and helps businesses avoid downtime. Users can report tickets through email, phone, or a self-service portal. Ticket routing can be automated to assign to the appropriate technician or agent.
Pricing: Standard plan starts at $10/user/month (billed annually, with a 30-day free trial)
Platforms supported: Web, Desktop, Android, and iOS
SolarWinds Web Help Desk simplifies the entire incident lifecycle – from creation and assignment to escalation. The system provides built-in statistics and reports for managers to gain performance insights and ensure excellent service. It also offers multiple asset management tools to oversee and track hardware and software assets.
Pricing: Starts at $410/tech for up to 5 users (with a 14-day free trial)
HaloITSM makes incident management and meeting SLA targets easier. Users can generate reports on incident causes and prevent their recurrence. It offers a white-label self-service portal that aligns with your brand. Users can raise tickets, track requests, and find solutions in the knowledge base. You can also control end-users’ access to content and actions.
Pricing: Starts at £45 (~$58)/user/month for 500 agents (billed annually, with a 30-day free trial)
Zendesk helps managers track, prioritize, and discover ongoing and past incidents. It also allows for faster reporting. Users can create an internal knowledge base to reduce incident ticket volume and allow employees to solve their problems independently.
Pricing: Starts at $55/user/month (billed annually, with a 14-day free trial)
BigPanda offers a real-time view of the incident feed for support agents to prioritize and prevent critical issues from being overlooked. Its incident timeline visualization lets users see the complete incident history easily and simplifies root-cause analysis. They can also customize filtered views to focus on specific incidents of interest.
Pricing: Custom pricing
Platforms supported: Web
An incident reporting software is an essential tool for ensuring that individuals working or engaged by your organization have the means to report any issues that may arise, such as workplace injuries, security incidents, property damage, environmental incidents, or incidents related to bullying, harassment, or discrimination. With the right software, businesses can quickly report incidents, take photos and videos, track real-time incidents, and generate comprehensive reports for analysis and compliance purposes.
Using incident report software can provide numerous benefits for businesses. Here are some key advantages of implementing such software:
To help you find the most appropriate incident reporting software for your organization, here’s a table that compares features such as the availability of free versions, pricing for paid plans, and mobile app capability of our top 10 picks.
Incident Reporting Software
Free Version
Paid Plan
Mobile App
SafetyCulture
Yes
$24/user/month*
ProProfs Help Desk
None
$20/user/month*
PagerDuty
$21/user/month*
Opsgenie
$9/user/month*
Freshservice
$19/user/month*
ManageEngine ServiceDesk Plus
$10/user/month*
SolarWinds Web Help Desk
$410/tech
HaloITSM
£45 (~$58)/user/month*
Zendesk
$55/user/month*
BigPanda
Custom pricing
No
* billed annually
Rob Paredes
Rob Paredes is a content contributor for SafetyCulture. He is a content writer who also does copy for websites, sales pages, and landing pages. Rob worked as a financial advisor, a freelance copywriter, and a Network Engineer for more than a decade before joining SafetyCulture. He got interested in writing because of the influence of his friends; aside from writing, he has an interest in personal finance, dogs, and collecting Allen Iverson cards.
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