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Quick 6 Q-CP Guest Service Checklist

20+

This Quick 6 Q-CP checklist guides hospitality teams to deliver luxury guest experiences. It covers the 15/5 greeting rule, using and introducing names, luxury language, and positive non-verbal cues. Prompts help personalize conversations with genuine interest questions, anticipate needs with plus-one moments, and close interactions by offering further assistance and a warm farewell. Use as a training and evaluation aid.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

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Hotel Arrival Quality Control Plan (Q-CP)

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by Crisdean Porciani, from the Community

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Front Desk Departure Experience Checklist

This hotel front desk departure checklist helps evaluate the guest check-out experience from greeting through farewell. It covers the 15-5 rule, warm and genuine greetings, using the guest’s name, billing accuracy and receipt options, knowledge of property offerings and local area, transportation assistance, AC image standards (uniform, grooming, communication), lobby ambience, service recovery using the LEARN model, and encouraging exploration with micro-local recommendations. It concludes with a sincere closing, offering further assistance, and optional TripAdvisor card, ensuring the overall experience meets expectations and is free of detractors.

by AC Hotel Bourbon, from the Community

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FLLSB G.U.E.S.T & BSA Touchpoints Checklist

This hotel service observation checklist supports the Art of Hosting by evaluating key guest touchpoints and behaviors. Assess voice and tone, clear language, body posture, and eye contact. Review service interactions: follow the 15/5 rule, use the guest’s name, identify purpose of travel and tailor help, make a personal connection, anticipate unspoken needs, and create memorable moments. Conclude with offers of further assistance and a warm farewell. Capture notes on Brilliant Hosting Card usage, weekly Art of Hosting themes, Hosting Move of the Day, and stand-up takeaways. Use this tool to coach teams and elevate consistent guest experiences.

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Evaluate host and front-of-house performance during peak periods. This checklist covers greeting within one minute and the 15/5 rule, offering orders and suggestions, delivering beverages within three minutes, guest check-backs, offering second drinks at one-third remaining, posture, eye contact, proper uniform and name tag, providing assistance, warm and sincere closing, creating personal connections, responding to cues, and ensuring the overall guest experience meets expectations.

by Angel Roslales, from the Community

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The Coffee Shop Three Steps of Service

This checklist guides coffee shop baristas through three core steps of service to deliver consistent, memorable guest experiences. It covers warm greeting and acknowledgment, tailored menu recommendations and upselling, anticipating guest needs like condiments and napkins, providing receipts, using guest and barista names, and closing with a friendly farewell. Use it to standardize service, train new hires, and elevate hospitality across your cafe operations.

by Food Beverage, from the Community

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Hotel Service Audit Checklist

This service audit checklist is designed for hotel front desk and guest services teams to review the quality and consistency of guest interactions. It covers key touchpoints such as delivering a warm welcome and applying the 15/5 rule, verifying guest names and loyalty status, building personal connection, and following proper check-in procedures. Prompts include acknowledging mobile check-in with “We’ve been expecting you!”, confirming length of stay, room type, special requests, and payment details. It also reminds staff to prepare key packets correctly, explain property amenities (restaurant hours, fitness center, and M‑Club where applicable), offer further assistance, and wish the guest a pleasant stay. Use this template to standardize service, train teams, and elevate the guest experience across shifts and locations.

by Henry Sanchez, from the Community

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