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Veille des competences des ASV

by Daouda Abou, from the Community

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Cette checklist aide les Agents de Service a Bord (ASV) a suivre et renforcer leurs competences cles sur le reseau TER : relation client (accueil, conseil, gestion de l'insatisfaction), prise en charge en situation normale ou perturbee, contribution a la ponctualite, assistance aux personnes a mobilite reduite (PMR), communication claire et posture professionnelle. Le modele couvre la cooperation d'equipe, la securite, l'appel aux forces de l'ordre si necessaire et l'orientation des clients vers les services de la gare et digitaux. Utilisez-la pour evaluer, former et garantir une qualite de service homogene a bord.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.