In-Flight Service and Cabin Crew Audit Checklist
by eva pinillos, from the Community
This in-flight service audit checklist helps airlines and cabin crews assess service quality across the passenger journey. It covers boarding presentation and assistance, aircraft cleanliness and literature checks, cabin condition and signage of defects, toilet hygiene and 20-minute checks, continuous cabin supervision, professional conduct, and galley curtain protocols. It includes announcement standards in required languages, timely catering and boutique service, individual sales and upselling techniques, receipts and waste removal, and efficient disembark. It also guides delay communications, periodic updates from the cockpit, and offering water on extended delays, ensuring a consistent, customer-focused onboard experience.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.