In-Flight Service and Cabin Crew Audit Checklist

This in-flight service audit checklist helps airlines and cabin crews assess service quality across the passenger journey. It covers boarding presentation and assistance, aircraft cleanliness and literature checks, cabin condition and signage of defects, toilet hygiene and 20-minute checks, continuous cabin supervision, professional conduct, and galley curtain protocols. It includes announcement standards in required languages, timely catering and boutique service, individual sales and upselling techniques, receipts and waste removal, and efficient disembark. It also guides delay communications, periodic updates from the cockpit, and offering water on extended delays, ensuring a consistent, customer-focused onboard experience.