Service Standards Evaluation - British Airways

This British Airways service standards evaluation checklist helps assess cabin crew performance across every phase of a short-haul flight. Sections include preflight briefing, pre-departure setup, boarding, cabin presentation and announcements, in-flight service for Club Europe and Euro Traveller (including trolley setup, BOB service, and waste handling), lavatory checks, visibility in cabin, top of descent and Flying Start PA, trolley swap for turnaround, disembarkation, and post-flight closeout. It covers equipment checks such as Tourpos machines, fire retardant bag, blue boxes, recycling, and secure sealing of trolleys, plus effective baggage management, passenger welcomes and farewells, and leaving clear handovers for the next crew.