Service Standards Evaluation - British Airways
by Derek Tennant, from the Community
This British Airways service standards evaluation checklist helps assess cabin crew performance across every phase of a short-haul flight. Sections include preflight briefing, pre-departure setup, boarding, cabin presentation and announcements, in-flight service for Club Europe and Euro Traveller (including trolley setup, BOB service, and waste handling), lavatory checks, visibility in cabin, top of descent and Flying Start PA, trolley swap for turnaround, disembarkation, and post-flight closeout. It covers equipment checks such as Tourpos machines, fire retardant bag, blue boxes, recycling, and secure sealing of trolleys, plus effective baggage management, passenger welcomes and farewells, and leaving clear handovers for the next crew.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.