TRM Allocation

This document outlines the comprehensive evaluation framework for TRM (Terminal Resource Management) Allocators, focusing on essential performance metrics and operational standards. It covers key areas including communication protocols, telephone etiquette, task planning, emergency response procedures, and professional conduct. The assessment criteria encompass crucial aspects such as system management, resource allocation, team collaboration, and handling of special situations like medical emergencies and VIP operations. The guide ensures uniform standards across various operational aspects, including TSM coordination, A380 operations, and Iberia procedures. It emphasizes the importance of professional development, team dynamics, and effective interdepartmental communication within the HAC (Hub Airport Control). This framework serves as a standardized tool for evaluating and maintaining high-quality performance standards among TRM Allocators.

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