Rygor Service Site Audit

This Rygor service site audit checklist helps assess service department operations across the full customer journey and workshop floor. Review external areas such as parking, signage, building condition and flags, then evaluate reception, waiting areas, canteen, meeting rooms and offices for cleanliness, compliance and presentation. Inspect workshop standards including housekeeping, tool storage, calibration, diagnostic equipment, key cabinets and safety measures. Verify processes for job cards, loading, quality checks, preventative maintenance, training and technical documentation. Check compliance and performance in Service 24 hour operations, MOT preparation, vehicle health checks, national pricing and recalls. Assess company and courtesy vehicle control, staffing, work wear, and financial KPIs including profit, costs, accounts, invoicing, recovery, efficiency, utilisation, overtime and WIP. Use this template to drive consistent standards, safety, compliance and customer satisfaction.