This Quality Inspection Report template supports aviation ground operations and airport customer service teams. Capture date of inspection, flight number, and inspector signature. Evaluate greeting, politeness, attentiveness, passenger briefing, and farewell. Audit service standards including counter opening times, time per passenger, assistance, staffing, scale calibration, and closeout. Check staff uniforms, grooming, and hygiene. Inspect first and business class counters, check in counters, transfer desks, and other areas. Use findings to improve compliance and service quality.
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