Use this GP68 ARM Branch Visit checklist to standardize branch audits for car rental locations. Assess customer service behaviors, office cleanliness, fleet readiness (Clean Car Accountability Log, Rental Ready percentage, LOFR/recall progress), sales execution (goal board, morning huddles, SWP, RFS plan), growth initiatives (phone shops, DGP, BOSS call logging), revenue and operations metrics (IPC, Net Other, insurance rate, ARQ), and risk compliance. Track employee development with monthly one-on-ones, training status, and duty rosters. Ensure consistent performance and a positive customer experience across branches.
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