Checklist GASO Region 4 membantu memastikan standar layanan di kantor penjualan Garuda Indonesia terpenuhi. Dokumen ini mencakup aspek People, Process, dan Premises untuk Travel Consultant, Service Guard atau CSA: sikap layanan, penampilan dan seragam, penggunaan name tag dan aksesoris, alur sambut bantu ucap terima kasih, manajemen antrian, penggunaan compendium dan pointer, hingga penawaran produk. Juga mencakup kebersihan dan kerapihan area lobby, counter dan back office, kelengkapan table management, perangkat EDC, signage SkyTeam, materi promosi, serta kenyamanan ruang tunggu. Gunakan lembar ini untuk audit rutin dan peningkatan pengalaman pelanggan.
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