Template

CX Daily Observation Checklist

by Andrew Colon, from the Community

10+

This CX Daily Observation checklist helps airline and airport teams evaluate front-line customer experience during flight operations. Capture details on staff attitude and service behaviors—smile, greet, engage, listen, and farewell—for multiple employees. Review boarding gate standards including signage, announcements, queue management, name tags, and amenities. Record notes, photos, counseling actions, and signatures, plus flight notes and supervisor sign-off to drive consistent service quality across flights.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Arrival and Boarding Gate Audit Checklist
This arrival and boarding gate audit checklist helps airline and airport teams assess gate readiness, staffing, announcements, flight information displays, safety notices, documentation, security checks, cabin baggage procedures, passenger assistance, delay communications, headcount confirmation, and on time departure targets. Use it to standardize EAI and EAG processes, improve customer experience, reduce delays, and support compliance with safety and regulatory requirements.
by Philip Boyle, from the Community
Downloads: 0
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Template
IOSA Line Flight Operations
Observation of Flight Crew Activities, flight deck system/equipment; interviews of flight crew and other relevant flight operations personnel
by Wan Fahmi, from the Community
Downloads: 200+
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Template
Customer Experience Observation Checklist
Quickly evaluate the customer experience during restaurant and cafe visits with this 15-minute observation checklist. Review greeting and farewell, queue management and teamwork, table clearing and check backs, product availability and presentation, staff product knowledge, and sales behaviors such as upselling and loyalty prompts. Track whether operations align with demand and daily sales targets to improve service speed and consistency across sites.
by Daniel Marlow, from the Community
Downloads: 30+
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Template
Passenger Procedures at the Gate Checklist
This airport gate passenger procedures checklist helps gate agents and ground staff manage efficient, compliant boarding operations. It covers readiness of gate infrastructure and equipment, preparation of boarding materials and hand baggage labels, passenger queue management and priority handling for PRM, document and ID checks including visa verification via Timatic, dangerous goods questions when tagging baggage to hold, correct use of DCS and flight information systems, clear announcements, controlled pre-boarding and boarding flows, handling of alarms and boarding errors, bagtag entry in ViCom for missing passengers, final checks and completion of flight finals, closing the flight in DCS, and shutdown of systems and displays.
by Quality Safety AMS, from the Community
Downloads: 0
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Arrival and Boarding Gate Audit Checklist

This arrival and boarding gate audit checklist helps airline and airport teams assess gate readiness, staffing, announcements, flight information displays, safety notices, documentation, security checks, cabin baggage procedures, passenger assistance, delay communications, headcount confirmation, and on time departure targets. Use it to standardize EAI and EAG processes, improve customer experience, reduce delays, and support compliance with safety and regulatory requirements.

by Philip Boyle, from the Community

Get

Template

IOSA Line Flight Operations

Observation of Flight Crew Activities, flight deck system/equipment; interviews of flight crew and other relevant flight operations personnel

by Wan Fahmi, from the Community

200+

Get

Template

Customer Experience Observation Checklist

Quickly evaluate the customer experience during restaurant and cafe visits with this 15-minute observation checklist. Review greeting and farewell, queue management and teamwork, table clearing and check backs, product availability and presentation, staff product knowledge, and sales behaviors such as upselling and loyalty prompts. Track whether operations align with demand and daily sales targets to improve service speed and consistency across sites.

by Daniel Marlow, from the Community

30+

Get

Template

Passenger Procedures at the Gate Checklist

This airport gate passenger procedures checklist helps gate agents and ground staff manage efficient, compliant boarding operations. It covers readiness of gate infrastructure and equipment, preparation of boarding materials and hand baggage labels, passenger queue management and priority handling for PRM, document and ID checks including visa verification via Timatic, dangerous goods questions when tagging baggage to hold, correct use of DCS and flight information systems, clear announcements, controlled pre-boarding and boarding flows, handling of alarms and boarding errors, bagtag entry in ViCom for missing passengers, final checks and completion of flight finals, closing the flight in DCS, and shutdown of systems and displays.

by Quality Safety AMS, from the Community

Get

CX Daily Observation Checklist

About author

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Arrival and Boarding Gate Audit Checklist

IOSA Line Flight Operations

Customer Experience Observation Checklist

Passenger Procedures at the Gate Checklist

You might also like

Arrival and Boarding Gate Audit Checklist

IOSA Line Flight Operations

Customer Experience Observation Checklist

Passenger Procedures at the Gate Checklist