Checklist ini membantu tim layanan pelanggan di stasiun bandara menangani ketidakteraturan penerbangan. Mencakup persiapan staf dan peralatan, komunikasi delay melalui PIB/FIDS, penyediaan minuman/makanan, serta pendampingan penumpang VIP, infant, WCHR, dan UM. Termasuk prosedur untuk periode delay 31–119, 120–239, dan 240–>360 menit, serta skenario irreg lain seperti postponed, divert, cancel, reroute, dan change gate. Ada panduan koordinasi dengan operasi, Imigrasi, Bea Cukai, Karantina, dan pihak bandara, pengelolaan bagasi offload, kompensasi voucher, akomodasi hotel, dan transportasi. Pasca penerbangan, checklist memastikan pelaporan kronologi, pengumpulan dokumen pendukung, dan eksekusi instruksi atasan.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.