This comprehensive branch evaluation framework assesses key performance areas including SQi (Service Quality Index), CARE calls, cleanliness standards, customer service protocols, and operational efficiency. The guide covers essential aspects such as employee development through roadmaps and one-on-one meetings, revenue optimization strategies, cost control measures, and growth initiatives. It provides detailed checkpoints for maintaining service quality, managing risk, ensuring vehicle safety, and driving business growth through marketing and customer retention. The evaluation system helps maintain consistent service standards, optimize operations, and achieve business targets while focusing on customer satisfaction and employee development. Each section includes specific measurable criteria and compliance requirements to ensure branches meet company-wide performance standards and customer service expectations.
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