This document outlines essential guidelines for Sky engineers, detailing key operational requirements and standards. It covers attendance protocols, including 8 AM start times and ETA procedures, professional communication standards using company devices, and vehicle maintenance responsibilities. The guide emphasizes strict health and safety protocols, particularly for high-risk tasks like ladder work and roof access. Compliance requirements focus on STB handling, Sky Q installations, and service standards, with specific attention to data logging and WiFi testing procedures. Engineers must maintain professional standards in uniform presentation, vehicle cleanliness, and customer interaction. The document also details equipment handling, mandatory safety procedures, and sales targets, ensuring comprehensive coverage of all aspects of an engineer's daily responsibilities.
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