This Sprint PR Mock Audit 2014 checklist helps wireless dealers and authorized service centers assess compliance with Sprint standards. It covers dealer branding, exterior and interior signage, required collateral, and merchandising currency. Back-office controls include demo device alignment, protection of customer and Sprint proprietary information, proper documentation for activations and upgrades, device return and giveback procedures, and adherence to program guidelines. Customer experience checks verify price tags, functional demo devices, live postpaid demos, inventory requirements, and minimization of direct-ship orders. Training compliance tracks new hire onboarding, required courses, STAR post-work, and ongoing training. Authorized Service Center requirements include technician onboarding, records retention, and quarterly self-assessment. Sign-off sections capture store manager and auditor signatures.
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