This document outlines the essential compliance and operational guidelines for RBCs (Regional Business Consultants) within store environments. It covers multiple key areas including lead management metrics, customer communication protocols, mandatory training requirements, and store presence standards. The checklist ensures RBCs maintain proper documentation of customer interactions in SFDC, adhere to response time requirements, and maintain professional standards in host stores. It includes verification of training completion across various domains such as IT Security, Data Protection, and Business Ethics. The document also emphasizes proper diary management, commission understanding, and store presence requirements, including uniform standards and communication protocols with host stores. This comprehensive guide serves as a quality assurance tool to maintain consistent service standards and compliance across all RBC operations.
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