Lista de verificación en español para auditar operaciones de televentas de Claro Hogar en un call center. Cubre estructura y dotación (posiciones y asesores), equipo y sistemas (PCs, sistema de llamadas, grabación de audios, acceso SFTP, bloqueo de llamadas, máscara de número, base de datos), seguridad y accesos (USB, web, correos), y aspectos del local (ambientación, sala de capacitación, agua, SS.HH., ventilación, área de kitchen). Incluye verificación de roles clave (supervisor, back office, calidad, formador), captura de evidencias fotográficas, registro de hallazgos, aspectos positivos, a mejorar, críticos y acuerdos, con firma del supervisor.
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