This Central 3 Revisit IQC Checklist supports quality assurance for telecom service revisit jobs. It guides engineers through verifying job and viewing card details, assessing prior work, capturing screenshots and mesh analysis, and confirming that the iKnow2 installation and service journey were followed. The form records compliance outcomes, defects and corrective actions, engineer and TM sign-offs, and whether an IDD is required. Use it to standardize investigations across engineer, software, customer, contact centre, and product factors, ensuring consistent service quality and documentation on every revisit.
With SafetyCulture you can
With SafetyCulture you can
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.
