This VIOCT CSR Score SuperPro checklist helps evaluate Customer Service Representatives in quick oil change environments. It covers guiding vehicles into bays, greeting guests, VIN and mileage capture, light and wiper checks, oil options presentation, oil light reset, communicating specs and filter details, inspecting and presenting cabin and engine air filters, safety and system service recommendations, diesel-specific guidance, and finalizing invoices and payments. Use it to ensure consistent, safe, accurate service and clear communication at every step.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.