Use this practical checklist to evaluate and improve floor management at automotive quick service shops. Assess position charts and callouts, confirm clear floor leadership, and verify flip book readiness. Review secondary duties for topside, bottomside, and CSR roles, and confirm correct scripts after drain plug and bill out. Check CSR on the lot flow, tight vehicle staging, hood pop handoff, light checks after oil light reset, and VIN scan audits. Inspect evac capability, spare wands, and daily volumes, and ensure devices are working and charged. Designed as a starting point for shop audits and team coaching.
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