Use this Store Compliance Checklist to assess retail telecom store operations. Verify visitor logs, fire safety testing and emergency lighting, ensure the complaints policy is followed, and confirm price tickets, POS, and accessory displays are correct. Check device security and data cleansing on live handsets, OFCOM compliance, contracts, customer data handling, archiving, and ID for high risk devices. Reconcile demo handsets and sims, safeguard stock, confirm staff logins, training, and uniform, and review banking, discounts, epay and returns controls. Capture findings and sign off actions.
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