Template

SPEEDFIT SAOR Mystery Shop Checklist

by SHANE MCKEOGH, from the Community

This SAOR aligned mystery shopping checklist is designed for SPEEDFIT clubs to evaluate every stage of the member journey from email and phone enquiry to in studio experience, coaching quality, studio standards, and follow up. Assess greeting, needs analysis, trial booking, session delivery, cleanliness, price presentation, and post trial contact. Capture notes, ratings, and media to benchmark sales skills, service consistency, and brand standards, and identify actions to improve member satisfaction and conversions.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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by SHANE MCKEOGH, from the Community
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Health Club Mystery Guest Checklist
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by Ruth Brown bill, from the Community
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F45 SAOR Mystery Shop Checklist for Clubs

This F45 SAOR mystery shop checklist helps assess the end-to-end member experience at an F45 studio. It guides reviewers through email and phone enquiry handling, in-studio greeting and prescreen, needs analysis, class delivery and coaching quality, studio cleanliness and standards, price presentation, and post-trial follow-up. Use it to benchmark sales behaviors, service consistency, and operational standards, capture observations at each stage, and rate the overall experience and likelihood to join.

by SHANE MCKEOGH, from the Community

10+

Get

Template

Speedfit Standards Audit

Assess and maintain consistent standards across Speedfit gyms with this comprehensive audit checklist. Evaluate exterior presentation, reception and member seating, training zones and equipment hygiene, suit up and self service areas, change rooms and bathrooms, and staff spaces. Confirm admin and back office best practices including reviews, certifications, voicemail, messages, first aid kit and defibrillator, and social media responses. Check culture and energy, coaching quality, music levels, and overall member experience to ensure every studio meets brand guidelines.

by SHANE MCKEOGH, from the Community

10+

Get

Template

SAOR Gym and Studio Standards 2022

Use this SAOR Gym and Studio Standards template to assess the full member experience and facility readiness. Check exterior presentation, entrance and reception setup, merchandising, and information displays. Inspect exercise and stretch areas, free weights, flooring, mirrors, and equipment cleanliness and condition. Review toilets and showers for hygiene and restocking. Verify safety controls including CPR training, AED presence, chemical storage, and hazard checks. Capture operational practices such as lead capture, uniforms, social media response, B2B outreach, sales tracking, and newsletters.

by Shanee Mckeeogh, from the Community

Get

Template

Health Club Mystery Guest Checklist

Use this mystery guest checklist to evaluate the end to end health club sales journey. Assess phone handling, greeting and reception standards, tour quality, needs analysis, cleanliness, pricing presentation and closing techniques, objection handling, and follow up actions. Capture member focused insights to improve conversions, service consistency, and the overall impression of your gym or club.

by Ruth Brown bill, from the Community

10+

Get

SPEEDFIT SAOR Mystery Shop Checklist

About author

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