Rural and Regional Postal Site Visit Checklist
by Kym Altmann, from the Community
This site visit checklist supports assessments of rural and regional postal outlets. It covers external and internal appearance, signage, planograms, merchandising standards and stock presentation. It guides reviews of customer service and wait times, NPS and Retail CX performance, and major complaints. Mail acceptance and scanning procedures for parcels, StarTrack and post office boxes are included. Staffing and training compliance, work scheduling, WHS documentation and safety practices are checked, with space for actions and sign off.
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