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Description
Communication in retail is a key driver of success for many reasons including its ability to develop a larger customer base and satisfy the existing ones. This course is designed to demonstrate the best practices to deliver excellent retail communication on the job. The course will provide worthwhile skills to retail employees, enabling them to provide service to customers that is above and beyond, and memorable. If you need to brush up on your retail communication skills, this is the course for you.
The full course includes
- Using Open Questions
- Active Listening
- Open vs Closed Questions
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