This Q4 2018 Full Visit checklist is designed for telecom retail store leaders and district managers to review performance and compliance. It covers customer experience metrics like NPS and SME and the 4Ts, digital tools readiness including REMOs and T-Connect, growth and revenue drivers such as conversions and accessory sales, operations and paperwork controls, merchandising, staffing, facilities, and CPNI and PII handling. Use it to set commitments, track follow ups, and uphold brand standards across locations.
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