Violence and Aggression COVID-19 Checklist

This checklist helps organizations manage the risks of violence and aggression during the COVID-19 pandemic. It prompts reviews of policies and procedures, inclusion of violence and aggression in COVID-secure risk assessments, and delivery of conflict management training. It covers pre-employment checks, assigning responsibilities, and guidance for frontline roles such as reception staff, door hosts, and call centers. The checklist reinforces incident reporting and whistleblowing, trend analysis of incidents, and building a culture where employees can safely report concerns. Linked Aviva Loss Prevention Standards provide additional guidance.