Template

Malaysia NJ Checklist for Optical Retail

by Shashnitha Rames, from the Community

Use this Malaysia NJ checklist to assess and standardize daily operations in optical retail stores. The template covers staff appearance and behavior, posture, first and second customer approaches, lens product knowledge (HMC, ESL vs PC 420, transitions, polarized, myopia control, progressive options), promotions and membership, reception and registration, cashier and POS procedures, payment handling, and customer communication. It also outlines dispensing steps, 5-step fitting and handover, adjustments, warranties, and after-sales service to ensure consistent customer experience and compliance across stores.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Working Procedures Assessment for Retail Staff
This working procedures assessment is designed for optical retail environments to evaluate staff performance and service standards. It covers appearance, professional behavior, posture, and first and second customer approaches; lens knowledge across coatings, transitions, color, eyeshield, polarized, relaxation, myopia control, and progressive options; promotion awareness; reception and registration steps; cashier process with pricing, payments, policy communication, and documentation; dispensing and customer adjustments; after-sales service and warranty guidance; sending customers off courteously; and phone manner. Use this checklist to standardize training, improve customer experience, and ensure consistent shop operations.
by Atidtaya Sukaphong, from the Community
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OWNDAYS New Joiner Checklist Thailand
This OWNDAYS Thailand new joiner checklist helps optical retail staff learn the complete in store service flow. It covers appearance standards, behavior and posture, first and second approach, lens product knowledge including coatings, transitions, polarized and progressive options, membership and promotions, reception and FOP procedures, POS and payment steps, cashier best practices, dispensing, adjustment steps, warranty and after sales guidance, sending off customers, and phone manners. Use it to onboard team members and maintain consistent customer experience across stores.
by Atidtaya Sukaphong, from the Community
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Seven Days Optic New Joiner Checklist Aug 2023
This checklist outlines standards and procedures for Seven Days Optic retail staff. It covers appearance, behavior, posture, and first and second customer approaches. It details lens information including coatings, UV protection, transitions, polarized, antifog, and progressive options. It guides promotions and membership, reception steps, policy communication, and queue handling. Cashier processes include item and price confirmation, discounts, payment methods, POS operation, and document handling. Dispensing includes verification, cleaning, adjustment steps, and after sales service with warranty guidance and customer feedback. Phone manners and overall service etiquette are also included.
by Kanisorn T, from the Community
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Optical Shop New Joiner 7-Day Checklist
This 7-day onboarding checklist helps optical shops and eyewear retailers train new staff. It covers appearance standards, shop manners and behaviors, first and second customer approaches, and core lens product knowledge including hard-multi coating, Transitions, color, UV420, polarized, and progressive lenses. It guides staff through promotions, reception and registration, trying trial lenses, lens replacement agreements, frame checks, and directing customers. It details cashier procedures, pricing and payments, POS operations, receipts, and closing steps. It also includes dispensing and fit checks, after-sales service, warranty guidance, feedback requests, and courteous customer send-off.
by Todsabhorn Kuanpan, from the Community
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Malaysia NJ Checklist for Optical Retail

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