This 30 day competency checklist by Independent Living Specialists helps managers onboard new retail team members and verify core skills over the first month. Topics include sales and service standards such as asking the right questions and confirming customers, POS procedures for sales, exchanges, refunds and offline steps, and product knowledge across scooters, beds and oxygen concentrators. It also covers EFTPOS and credit card handling, transfers and deliveries, order and stock processes, team purchase policy, and record keeping. The checklist includes spaces for auditor and team member signatures plus comments and actions to track progress and compliance.
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